Symptoms:

- I can't connect

- My vpn isn't working


Cause: 

DNS update as of 6/4/2019


Solution:

- Go to C:\Program Files (x86)\Sophos\Config

- Open with Notepad. 

- Add the following lines before the last entry (w/o quotations):

"remote 104.59.76.33 8443"

"remote secure.rwmloans.com 8443"

- Save as without a file type on the desktop

- Move and replace in the folder