This is a configuration file issue that is set by Adobe on some machines.

  • To fix this, first sign out of the Creative Cloud Desktop app, then close the application.
  • On your machine, navigate to the ServiceConfig.xml file at the following location:
    • MacOS: Macintosh HD/Library/Application Support/Adobe/OOBE/Configs/ServiceConfig.xml
    • Windows: C:\Program Files (x86)\Common Files\Adobe\OOBE\Configs\ServiceConfig.xml
      There may be more than one OOBE folder at other locations on your machine. Be sure to navigate to the correct one.
  • Open the ServiceConfig.xml file with TextEdit (Mac) or Run as Admin Notepad (Windows). Change this:
    • <panel><name>AppsPanel</name><visible>false</visible></panel>
      to this:
    • <panel><name>AppsPanel</name><visible>true</visible></panel>
    • Save ServiceConfig.xml to its original location
  • Starting and logging in to Creative Cloud should fix the issue, if not, please restart the computer. After restarting and launching the Creative Cloud Desktop app, you should no longer get the "You don't have access to manage apps" error message.

This information is intended for general information purposes only and to assist customers in understanding system functionality. It should not be construed as legal advice or opinion on any specific facts or circumstances. You are advised to consult your own compliance staff or attorney regarding your specific questions or situation to ensure your compliance with company policies & procedures, applicable laws, and regulations.