Encompass
**2023-04-26 Update from our tech support with below disclaimers** If you are using 32-bit version of Adobe Reader/Acrobat, try uninstalling it and instal...
Wed, 26 Apr, 2023 at 10:41 AM
From Ellie Mae: Details: Symptom: Users are receiving one of the following errors: "Printer not activated, error code -20" "Printe...
Wed, 7 Sep, 2022 at 11:03 AM
Symptom When using using Encompass with Microsoft Outlook, Windows states exactly or something similar to "The 'secman64.outlooksecuritymanager64&...
Thu, 18 Mar, 2021 at 3:34 PM
If you get an error when previewing files from within Encompass and something along the lines of "System.InvalidClastException" or followign pictu...
Thu, 18 Mar, 2021 at 3:29 PM
Steps: Command Line Steps to disable a Plugin 1. Click the START button on your selected workstation and enter CMD in the Search Programs and Files fie...
Thu, 18 Mar, 2021 at 3:29 PM
You can try these troubleshooting steps: -Navigate to C:\SmartClientCache\Apps\Ellie Mae\Encompass\RemoveUAC.exe and make sure all checkboxes are checked. ...
Thu, 18 Mar, 2021 at 3:29 PM
Symptoms for this case include logging into Encompass and getting messages that there are Documents that need to be attached, or the Background Attaching di...
Thu, 18 Mar, 2021 at 3:29 PM
Solution Details: When previewing documents for printing in Encompass, the document loads, but remains out of view until you click on the window. Res...
Fri, 7 May, 2021 at 8:43 AM
Details: Clients are reporting the following error message in Encompass when attempting to upload documents into the eFolder: This can be caused by one...
Thu, 18 Mar, 2021 at 3:30 PM
Details: When using one of the services in Encompass to import documents into the eFolder, the resulting documents contain Garbled, gibberish, and/or jumble...
Thu, 18 Mar, 2021 at 3:30 PM