Symptoms:

- My mapped drives have a red "x" on top of them and they either do or do not show the folders/files when clicked on

- My mapped drives are missing

- My mapped drives tell me they cannot be found


Cause:

Network disconnects, planned auto-disconnects, and just not restarting your computer enough can cause these issues to arise.


Solution:

- Try logging into login.microsoftonline.com in Internet Explorer. Once that loads up, try accessing mapped drives again.

- Try logging off Windows and then back on again or best yet, try restarting your computer.

- Contact your administrator if it happens enough to see if any settings can be changed for your situation.


Disclaimer
This information is intended for general information purposes only and to assist customers in understanding system functionality. It should not be construed as legal advice or opinion on any specific facts or circumstances. You are advised to consult your own compliance staff or attorney regarding your specific residential mortgage lending questions or situation to ensure your compliance with applicable laws and regulations.