General issues

My mapped drives are no longer accessible
Symptoms: - My mapped drives have a red "x" on top of them and they either do or do not show the folders/files when clicked on - My mapped drive...
Thu, 18 Mar, 2021 at 3:33 PM
Outlook: Add-ins are currently blocked....
Sympton: "Add-ins are currently blocked to help protect the security of your computer. Click 'See Details' to learn how to fix this issue.&q...
Thu, 18 Mar, 2021 at 3:32 PM
VPN users cannot connect
Symptoms: - I can't connect - My vpn isn't working Cause:  DNS update as of 6/4/2019 Solution: - Go to C:\Program Files (x86)\Sophos\C...
Tue, 4 Jun, 2019 at 1:45 PM
Code-Two
General Process for adding a new signature 1. Create new email address 2. Put user in required distribution list     a. If user does NOT need Code-...
Mon, 15 Mar, 2021 at 4:11 PM
Send items from the mailbox that is sent from
Exchange 2013/2016 Important: the instructions apply only if you have full access permissions to a mailbox you want to send emails from.  Administrator...
Thu, 7 Nov, 2019 at 4:18 PM
SLX manual run annex
Run: SyncAutomation.cmd on dlc-sql under tasks under D:\SyncLogs run saleslogic synchronization service on app02 hit sync now. This is to manual run the...
Wed, 11 Mar, 2020 at 10:08 AM
eFax instructions
How do I send faxes via Email with the Email-to-Fax service? To send a fax using our Email-to-Fax service simply send an email using the following parameter...
Tue, 14 Jul, 2020 at 12:09 PM
WLS AXOS Bank "Access Denied" - Street Resource Group
If a user gets a message similar to "Access Denied", go to "c:\Program Files (x86)\" and right click on "Street Resource Group"...
Thu, 6 Aug, 2020 at 10:23 AM
Trusteer Rapport General Issues
Symptom My snipping tool/screenshot tool isn't working, or is producing a black/blank screen.  Resolution Stop the Trusteer Rapport service ...
Tue, 18 Aug, 2020 at 2:20 PM
How to prevent Edge from auto-pinning to taskbar
Symptom, I want to un-pin Edge from the taskbar, but it reappears when I log in or restart Solution - Navigate to %userprofile%\AppData\Local\Microsof...
Thu, 3 Sep, 2020 at 12:07 PM