You can try these troubleshooting steps:

-Navigate to C:\SmartClientCache\Apps\Ellie Mae\Encompass\RemoveUAC.exe and make sure all checkboxes are checked.

-Encompass will re-download most files.

If that did not work

1. Log out of Encompass 
2. Navigate to these folders and delete the contents (but leave the folders) 
- C:\Users\(userID)\AppData\Roaming\ePASS 
- C:\Users\(userID)\AppData\LocalLow\Apps\Ellie Mae\xIHR5EqGa7zPnRG0YpD5z4TPAB0=\EncompassData\Settings\Epass 
- C:\Users\(userID)\AppData\LocalLow\Apps\Ellie Mae\xIHR5EqGa7zPnRG0YpD5z4TPAB0=\EncompassData\Settings\Updates 
3. Run a Remove UAC on the workstation (KA attached to case)
4. Start Encompass, give it a couple minutes to load the components, login and retest. 
the functions that were giving you the error.

This information is intended for general information purposes only and to assist customers in understanding system functionality. It should not be construed as legal advice or opinion on any specific facts or circumstances. You are advised to consult your own compliance staff or attorney regarding your specific residential mortgage lending questions or situation to ensure your compliance with applicable laws and regulations.