Clients are reporting the following error message in Encompass when attempting to upload documents into the eFolder:

User-added image

This can be caused by one of three things.

  1. PDF file is password protected.
  2. PDF file contains additional security/encryption.  This is indicated by the word SECURED displaying in the document's header
  3. PDF file is corrupt.

Solution Details:

Since there are three possible causes for this error message, there are three possible resolutions.

Cause: PDF is password protected
Resolution:  Remove the password protection from the PDF file

Cause:  PDF file contains additional security/encryption. This is determined by the word SECURED in the header or a long alpha-numeric value at the top of page 1 of the document.
Resolution:  Use the Print to eFolder option and select "Print as Image".

Cause:  PDF file is corrupt
Resolution:  User will need to print and scan a new file, then upload into the eFolder.

Encompass KB 000031410 

This information is intended for general information purposes only and to assist customers in understanding system functionality. It should not be construed as legal advice or opinion on any specific facts or circumstances. You are advised to consult your own compliance staff or attorney regarding your specific residential mortgage lending questions or situation to ensure your compliance with applicable laws and regulations.