First, this error may or may not be preceded by a "Printer not activated, error code -20", so please reference this article as well to see if this issue is present:
Printer not activated, error code -20 Helpdesk : 2n1 Tech Solutions, Inc. (freshdesk.com)
SOLUTION:
- Please follow each SOLUTION # below, in the order listed (#1 - #6).
- One of these solutions should fix the form failure error for your user.
**POSSIBLE SOLUTIONS TO RESOLVE**:
> SOLUTION #1:
1. Open up a new document in Microsoft Word and choose "Mailings" tab at the top of the new document.
2. Then, go to Start Mail Merge and select "Normal Word Document".
3. Close Encompass and Microsoft Word, then log back into Encompass an print a Custom Form.
> If no success, try SOLUTION #2
1. Open up Microsoft Word and navigate to File then Options.
2. On the General tab, disable (uncheck) the "Open e-mail attachments and other uneditable files in reading view."
NOTE: It is possible for Word documents to open in 'reading view' even if the 'Open e-mail attachments and other un-editable files in reading view' check box is un-checked. To double-check this, open one of the affected documents and select View > Edit Document. It has been confirmed that making this configuration affects all word docs and has resolved the issue.
> If no success, try SOLUTION #3
*These steps need to be performed for each document listed in the Form Failure message.
1. When attempting to print a custom doc in Encompass, change the Options drop down box, located at the bottom right of the Encompass Print window, to "Print forms with field IDs".
2. Next, click the Preview button at the bottom of the Encompass Print window.
3. Once Microsoft Word opens up, change the view from Read Mode to Print Layout (lower right corner of the Word document).
4. Close Microsoft Word.
5. Change the Options drop down box, located at the bottom right of the Encompass Print window, to "Print forms with borrower data".
6. Click Print.
> If no success, try SOLUTION #4:
1. Open Microsoft Word
2. Go to File -> Options
3. Go to Trust Center
4. Go to File Block Settings
5. Make sure "Do not open selected file types" is not selected
6. If it is checked then uncheck it
(Some of the settings can be forced through Group Policy and if that is the case the setting(s) will be gray out.)
> If no success, try SOLUTION #5
1. Run a repair on Microsoft Office.
> If no success, try SOLUTION #6
1. Uninstall and then re-install the Encompass printer.
Last ditch effort
Registry Key Location 64Bit:
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Ellie Mae\Encompass
Registry Key Location 32Bit:
HKEY_LOCAL_MACHINE\SOFTWARE\Ellie Mae\Encompass
AdobeAPI = 1
WordBackgroundPrint = 0
GDPicturePreview = 1
Last ditch:
How to resolve the “Failed to Generate Documents” error when generating Closing Docs or eDisclosures
Perform the following steps in the order specified:
- Delete the Encompass.DocsService.Dll from this location:
- C:\Users\(Specific Workstation User)\AppData\LocalLow\Apps\Ellie Mae\(Hash Folder)\EncompassData\Settings\Epass
- Delete the Encompass.docservice.zip file from this location:
- C:\Users\ (Specific Workstation User)\AppData\LocalLow\Apps\Ellie Mae\(Hash Folder)\ EncompassData\Settings\Updates
- Completely log out of, and then back into Encompass.
- This will need to be done on each workstation that needs to order Closing Docs or eDisclosures that is experiencing this issue.
Clients utilizing Citrix or Terminal Server:
URLA 2020 "FORM FAILURES" are data entry errors, with one or more fields missing/incomplete.
TYPES:
1. URLA Form Failed: Check "VOM" for missing owner (Bor/Cob/Both)
- OR, URLA Form Failed: Check "Verification of Additional Loans" for missing owner (Bor/Cob/Both)
2. URLA Form Failed at phase: build objects
3. URLA Form Failed at phase: Write
Solution Details:
Loans will receive a FORM FAILURE when URLA 2020 input forms are not complete.
FORM FAILURES and optional SOLUTIONS:
URLA Form Failed at phase: build objects
• The Loan File is missing Demographic Information. Complete this information on Section 8 of the 1003 URLA Part 4
• The "Own/Rent" box on the VOM and/or VOR is not checked. Check the appropriate one for all borrowers and borrower pairs.
• VOM: When choosing "Other" for Property Used As [FM0155], you must include a description in field [FM0156] - See KA-38062
URLA Form Failed: Check "VOM" for missing owner (Bor/Cob/Both)
OR, URLA Form Failed: Check "Verification of Additional Loans" for missing owner (Bor/Cob/Both)
• One or more VOM records are incomplete, blank, or not matching. - See KA-38066
• One or more VOM, VOD, or VOAL record(s) are missing the value in the "is for" field. Check all records. See KA-38066.
> VOM = [FM0046]
> VOD = [DD0124]
> VOAL = [URLARAL0101]
• VOM: When choosing "Other" for Property Used As [FM0155], you must include a description in field [FM0156] - See KA-38062
• For Additional Fields to check: See KA 38179
URLA Form Failed at phase: Write
• Field [URLA.X213] on the 1003 Continuation input form needs to have a space after the first sentence. This is a known issue and will be fixed with a future release.
• The loan is generating the Legal size URLA in the Initial Disclosures, which will cause this form failure. To fix, go to: Encompass Settings > eFolder Setup > Documents > Locate form titled "1003 (Legal)" > click on form > uncheck box "Add This Document To eDisclosure Packages".
If all else fails, look to see if this registry key for 64-bit Office is correct:
