Encompass

Encompass crashes when printing
FIRST SOLUTION: Encompass Crash (without Encompass Error) When Printing/Viewing/Displaying Files Within Encompass Attachment(s): NTDLL Error.png A...
Mon, 11 May, 2020 at 2:42 PM
Encompass: Printer not activated, error code -20 (-30, -41)
From Ellie Mae: Details: Symptom: Users are receiving one of the following errors: "Printer not activated, error code -20" "Printe...
Thu, 18 Apr, 2019 at 1:11 PM
Encompass: There was a problem with Acrobat/Reader. If it is running....
From Encompass article 000023874 Details: Below errors are received when Printing, Previewing, Retrieving or Uploading files in the eFolder with Adobe...
Tue, 25 Feb, 2020 at 9:37 AM
When viewing PDF within Encompass: System Invalid Cast Exception
If you get an error when previewing files from within Encompass and something along the lines of "System.InvalidClastException" or followign pictu...
Wed, 18 Mar, 2020 at 10:42 AM
Disable Encompass Plugins
Steps: Command Line Steps to disable a Plugin     1. Click the START button on your selected workstation and enter CMD in the Search Programs and Files fie...
Thu, 21 May, 2020 at 2:40 PM
Encompass: General System Error
You can try these troubleshooting steps: -Navigate to C:\SmartClientCache\Apps\Ellie Mae\Encompass\RemoveUAC.exe and make sure all checkboxes are checked. ...
Tue, 12 May, 2020 at 9:33 AM
Document Converter Troubleshooting
Symptoms for this case include logging into Encompass and getting messages that there are Documents that need to be attached, or the Background Attaching di...
Tue, 21 Jul, 2020 at 9:00 AM
Cannot view Document, blank screen on PDF Preview
Solution Details: When previewing documents for printing in Encompass, the document loads, but remains out of view until you click on the window. Re...
Tue, 28 Jul, 2020 at 1:59 PM
Encompass: LoadFromFile failed: Generic Error
Details: Clients are reporting the following error message in Encompass when attempting to upload documents into the eFolder: This can be caused by one...
Fri, 14 Aug, 2020 at 10:57 AM